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Doggy Daycare and Boarding:

1. All clients will be deemed to have accepted Blackheath Dog Care's terms and conditions as laid out here, upon signature of the Daycare/Boarding agreements.
2. All clients understand, and consent to, their dogs sharing indoor and outdoor areas, and going for walks with dogs from other households.
3. Blackheath Dog Care holds Public Liability insurance which covers public liability, loss or theft of keys, and care, custody and control of animals.
4. It is highly recommended that animals enrolled onto our services are insured against sickness, accident and injury; and third-party liability.  All owners are responsible for any injuries/incidents that have occurred to other dogs or people as a result of their dog's behaviour.
5. Blackheath Dog Care reserves the right to immediately remove dogs from any of our services should they become a nuisance or danger to us or other animals in our care.  We will endeavour to provide 2 weeks’ notice, however if necessary, in certain situations this may be with immediate effect.  
6. We require clients to give a minimum of 2 weeks notice before terminating services.
7. All payments are to be made by Friday of every week at the latest. Payments to be made by bank transfer and a late payment fee of £5 per day until payment is made will apply.
8. As spaces are very limited and in high demand, we do not accept cancellations. Full fee will be required for the regularly booked days on a weekly basis, unless daycare is closed. 
9. For boarding stays longer than 2 days, Blackheath Dog Care requires a 50% non-refundable deposit at the time of booking.  The remaining sum to be paid before drop off.
10. The client agrees to notify Blackheath Dog Care of any signs of illness/disease in their dog, and agrees to not bring any dogs presenting symptoms of contagious illnesses.
11. The client agrees to provide any food/medication, that their dog may require during the day, or stay (for boarding).
12. The client agrees to supply a suitable collar and harness, and any clothing where required.  All dogs must wear an ID tag with their owner’s phone number and postcode.
13. Blackheath Dog Care agrees to keep all dogs on leash when outside of the house, unless given consent for off leash exercise.  
14. Blackheath Dog Care agrees to keep clients’ keys unmarked, in a locked Key Safe.  Keys to be returned to owners upon termination of services.
15. Clients may only reschedule to a day within the same week as the original appointment and only if Blackheath Dog Care has availability.
16. In weather above 24C, walks may be replaced with enrichment sessions at Daycare Centre to avoid danger of heat stroke in dogs.